Velaro, the leader of online conversion management, converts your website visitors into customers using a smart, as a Service, solution.
Velaro's product suite intelligently learns, engages and reacts to your customers. This makes Velaro the choice solution for leading B2B and B2C companies.
With over 7 years of experience our products enhance your ability to sell and support over the web by providing a comprehensive, easy to use solution that brings you and your site visitors closer together.
Our hosted live help solution is highly configurable, reliable, and proven to deliver results.
Today, we have hundreds of customers on thousands of websites that use Velaro to securely interact with their web site visitors in real-time. This interaction takes place at precisely those moments in which a site visitor is in the greatest need of personal contact.
As a company, Velaro focuses on developing live help, online chat and customer service solutions that directly contribute to your company's bottom line. Velaro's cutting-edge technologies create an infrastructure that increases sales, improves customers satisfaction, and delivers a significant ROI.
Features List:
- Live Chat
- Visitor Monitoring
- Surveys
- Security
- SMB Reporting
- Click-to-Call
- Co-browsing
- Analytics
- CRM Integration
Velaro's cutting-edge web-based chat technology generates an alternate line of communication that directly increases sales, improves customer satisfaction, and delivers significant ROI.
Visitor Monitoring provides real-time intelligence into your customers' behaviors. Velaro shows you the whole picture in real-time allowing you to decide in a minutes' notice who you want to engage and why
Velaro's Surveys are a comprehensive integrated survey system that lets you customize your pre-chat and post chat surveys, and post independent surveys anywhere on your site.
For over seven years Velaro has provided the most robust security in live chat with a perfect record in customer security.
Velaro's standard reports service provides Time Zone reports, Chat Archves and Searching
Click-to-Call gives your visitors the opportunity to request an automatic phone call from one of your online agents instead of web-based chat.
Co-browsing allows you to co-navigate with your visitors, leading them through pages and forms.
Velaro's web analytics provides a hosted service to track hundreds of real-time website statistics.
Velaro's CRM Integration helps you lower support costs and achieve a more organized and efficient sales process by bridging the gap between live help and CRM solutions.
If your organization requires more than three support agents, Velaro's advanced routing capability ensures that incoming chats are properly balanced and sent to the next available agent.
Velaro's call center reporting capability provides advanced call-center level statistics.
Velaro provides the ability to create and manage a repository of pre-made canned messages that are shared and available to all your agents.
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