Provide immediate online assistance, increase customer satisfaction, and can contribute to profitability by converting existing site traffic into sales. Interact with your site visitors and experience the difference that only TrioLive can offer.
Install the on your own server (PHP/MySQL Based Software) or let us take care of everything and have us host the for you!
TrioLive is AJAX enabled for increased interactivity, speed, and usability. It will make it easier to communicate in sales, support, internal chat, or all three. Featuring live typing preview, intuitive canned responses, and more!
Keep open or hide in your system tray. The free desktop application allows operators to take chats, manage the site traffic, and more! All controls are seamlessly integrated to give operators easy access to frequently used features and controls. Easily switch between concurrent chats, operator chats, and view outside chats. Tab through through traffic history, visitor information, traffic, and canned responses while chatting.
Features:
Intuitive Public Chat Interface With Unlimited Departments
When a user clicks on the "chat now" link or button you can have the system request which department they wish to chat with or you can start chat with a specific department.
Reliable & Easy To Use Public Chat
TrioLive has a friendly, easy to understand chat interface. The public chat screen of TrioLive is a simplistic yet powerful screen. It gives your visitors access to printing/emailing transcripts, sound options, and more.
Transcript Options
During or after the chat your visitor has the option of either printing or emailing the full chat transcript to any email address.
Pre and Post Chat Survey Options
Ask for additional information before or after your chat. This information can then be viewed by the operator during the chat or shown in the reporting area for the operators / admins.
Operator Rating
Visitors can rate operators once their chat session is complete. The reporting section of TrioLive takes this information and figures out the average user rating, average rating for department and more. |
