A central ticketing system that organizes and balances your emails / requests. Users can email any number of email addresses or submit their tickets from the web based interface. Reduce your workload and increase collaboration with powerful email and ticket management that only SupportTrio can provide.
SupportTrio includes a full-fledged knowledge base with all the features you would look for including unlimited category depths and unlimited article capabilities. Term definitions/glossary, advanced searching, and a article approving system. Also included: To-do's, file library, server status monitor, calendar, address book, and live chat integration (requires TrioLive)
you will find our solutions both stable and powerful. We are here to assist you with any questions or issues you may encounter. If you are unsatisfied or find that it does not fit your needs we will refund 100% of your purchase. From sales through support we are looking to make your experience an enjoyable and worth while experience. We aim to shift the way you view companies.
Features:
Smarty Templates
All public and admin pages use smarty templates allowing you to customize the look and feel or to add custom pages. You can easily modify the HTML from any or all pages/screens. Email templates, when not in the database, are also in template files.
Spell Check
AJAX Spell check for public and admin option. (Requires PSPELL / For Ticket Posts)
RSS Ticket Notification Feeds
RSS notification feeds for admins and public users. For new ticket notifications, assignment notifications, and ticket update notifications.
Ticketing Overview
SupportTrio allows you to easily track, manage, and respond accurately to your visitor's support queries.
Web Based Setup Wizard
Have your script online in minutes using our web based setup wizard. Simply upload the files from our distribution, change several permissions as detailed, and run the wizard. Or, request a basic setup and let us setup the script for you.
Central Language File
With our central Public and central Admin language files you can easily translate the to fit your language needs
Full CSS Customization
Customize fonts, font colors, table colors, and more through a central CSS file.
Administrative and Non-Administrative Access
Create multiple admin users with unique permission and departmental access. Create and manage non admin users with no administrative access.
Collapsible / Full Ticket View
In both the Public and Administrative section, there is an option available that allows for two different types of ticket views.
Printing / Saving Tickets
The main ticket page give administrative users the ability to save tickets and also the option to print the tickets.
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