Customer relationship management (CRM) is a comprehensive way to manage the relationships you have with your customers-including potential customers-for long-lasting mutual benefit. Effective CRM systems capture information about customer interactions and present that information to customer-facing users to service those customers more effectively and efficiently.
Salesforce.com is the worldwide leader in on-demand customer relationship management (CRM) services. More companies trust their vital customer and sales data to salesforce.com than any other on-demand CRM company in the world.
CRM as a Service
Easy-to-use Web-based CRM solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction. Organizations can enjoy unparalleled productivity, revenue growth, and business intelligence with Salesforce CRM:
Sales Force Automation
Experience CRM Success
Salesforce.com's flagship sales force automation (SFA) application gives businesses the upper hand with their sales data. Comprehensive and easy to customize, Salesforce empowers companies to manage people and processes more effectively, so reps can close more deals. With Salesforce, reps spend more time selling and less time on administration.
Comprehensive On-Demand SFA
- Point-and-click customization for SFA that fits the way you sell
- Real-time analytics empower your business to make better decisions
- Instant global deployment for offline and online use
- Award-winning ease of use results in widespread adoption
Marketing
Increase the Value of Every Part of the Customer Lifecycle
As the leader in on-demand customer relationship management (CRM), we understand the importance of integrated sales and marketing. Our closed-loop marketing automation application, Salesforce Marketing, empowers you to manage multichannel campaigns and provide up-to-date messaging to sales. Lead hand-off is automated to ensure that no opportunity is missed. Real-time analytics and reporting give marketers the tools to evaluate results and adjust campaigns to maximize them.
Comprehensive On-Demand Marketing Automation
- Integrated marketing and sales application with automated lead conversion
- Real-time analytics to measure and optimize campaigns for best results
- Multichannel campaign management and analysis for a complete marketing solution
- Rapid deployment and award-winning ease-of-use to get users working quickly
Service & Support
A Visionary Customer Service Application
With its unique, on-demand customer service application, salesforce.com is changing the way companies build customer loyalty by helping them transform customers into evangelists. Developed by the leader in on-demand customer relationship management (CRM), Salesforce is the one customer service solution that your agents will actually love.
- Get Up and Running in Weeks
The Salesforce award-winning customer service solution can be deployed in weeks, not months or years. And with our multitenant, on-demand solution, upgrades are truly seamless-you'll benefit from enhanced capabilities to both the and the platform with every new release.
- Improve Agent Productivity
Salesforce was designed to bring the simplicity of the Web to every agent. Our dream agent desktop combines the best of CTI, agent console technology, and workflow automation to maximize your agents' productivity. Salesforce's easy Web interface lowers training time and increases agent adoption.
- Respond Quickly to Business Changes
Point-and-click configuration tools allow even non-technical managers to respond quickly to changes by automating business processes and creating custom screens in hours, so you can stay ahead of your evolving business needs.
Partner Relationship Management
Maximize Revenue with Indirect Sales
The leader in on-demand CRM now delivers the market leading partner relationship management (PRM) application, Salesforce Partners. This award-winning product takes channel success to a new level with breakthrough ease-of-use to help you rapidly increase channel revenue through your partners. And it is fully integrated with Salesforce SFA to provide complete visibility to help you manage your company's direct and indirect sales channels. |
