osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.
osTicket wiki contains tips and tricks, troubleshooting steps and other information about installing, configuring and using osTicket. We encourage anyone in the community to help share useful notes, documentation and information. In order to edit osTicket wiki you need to be a registered, proven (no spammers) and active osTicket forums member.
osTicket is a widely-used open source support ticket system. Easily manage, organize and archive all your support requests and responses in one place. Your clients will also be able to view ticket's status and history online.
Features:
- Categories and Representatives
- E-mail piping
- Pop3 Logins
- Unlimited e-mail addresses
- Monitor Operators Status
- Track Visitors
- Auto-assigned Trouble Tickets
- Administration Panels
- Operators Panels
- User Panels
- Pager alerts
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