Help Center Live is an open-source, community driven live chat & support system. You may easily provide live support on your website just like large companies do with very little work. With Help Center Live, you can provide a real-time, live support or sales person experience.
Help Center Live makes available all the essential tools required to help and serve all customers as well as website visitors. The Help Center Live (HCL) is made available completely free of charge and an active and talented HCL community is behind the success of this model.
The "modules" enhance the functionality of the system and comprise of the core being of HCL. A few examples of these are trouble tickets, knowledgebase systems, crm, and more. These modules are instrumental in building a solid foundation of HCL. Some modules are like plug-ins, small little pieces of code that add a special function, or they may be an integration of entirely different Open Source software.
Main Features :
- Very fast. HCL tends to be faster then many other Live Help systems due to it's "slim and trim" philosophy.
- CoBrowse/Co-Forms allows you to see what the user is doing, while they are doing it.
- Unlimited Departments
- Unlimited Operators
- Remote operation, no need for multiple scripts for multiple sites
- Themeable using the Smarty template system.
- Transcripts let you monitor operator performance
- Hot Pages alert you to traffic in particular areas of your website.
- Referrer Statistics
- Visitor Statistics
- Module System allows virtually limitless expansion capabilities.
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